Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Shipping times vary based on your location but generally range from 5–10 business days. You’ll receive a tracking number as soon as your order ships.
You can create an account by clicking the “Sign Up” or “Create Account” link at the top of our website. Simply enter your name, email address, and a secure password to get started.
If your order hasn’t shipped yet, please contact us immediately at [email protected] with your order number and the correct address. Once shipped, we may not be able to update the delivery destination.
Once your order ships, you’ll receive an email with a tracking number and a link to monitor your shipment’s progress in real time.
No. For your safety and privacy, we do not store your credit card information. All transactions are securely processed through trusted, encrypted payment gateways.
Yes, we charge sales tax based on the applicable tax laws in your shipping location. The exact amount will be shown during checkout.
Currently, we ship to select countries. Please check our Shipping Policy or contact us at [email protected] to confirm if we deliver to your location.
Whenever possible, we ship your entire order in one package. However, depending on the size and availability of the items, some products may arrive in separate shipments with individual tracking numbers.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original condition and packaging. To request a return, please contact [email protected]. Return shipping is typically the customer’s responsibility unless the item is defective or incorrect.
We apologize for the inconvenience. Please email us at [email protected] with your order number and a photo of the incorrect item. We’ll resolve the issue promptly.
If your order arrived damaged, contact us within 7 days of delivery at [email protected] with photos of the damage. We’ll arrange a replacement or refund right away.
Once your return request is approved, we will provide you with the appropriate return address and instructions via email. Please do not send items back without prior authorization.
You can reach our customer support team by emailing [email protected]. We’re happy to help with any questions or concerns you may have.
If you made a mistake with your shipping address, please contact us as soon as possible at [email protected]. If the order hasn’t shipped, we can update it. If it has shipped, we’ll help you explore next steps.
We process orders quickly, but if you need to make changes or cancel your order, please reach out immediately to [email protected]. If the order hasn’t been shipped yet, we’ll do our best to accommodate your request.
Some items may be available for pre-order depending on our stock status. Please email [email protected] with the product name or SKU, and we’ll let you know about availability and estimated shipping dates.